Refund & Cancellation Policy
Last Updated: January 16, 2025
1. General Policy
We value transparency in our operations. While donations are generally non-refundable, we understand that mistakes can happen and we will address each refund request on a case-by-case basis.
2. Refund Conditions
Technical Errors
If you experience technical issues resulting in unintended donations or duplicate charges.
Incorrect Amounts
If you accidentally donated an incorrect amount.
3. Refund Process
Submit Request
Contact us at support@aahanngo.org with your donation reference number and reason for refund.
Processing Time
We will review and respond to your request within 48 hours.
Refund Method
Approved refunds will be processed through Razorpay to the original payment method.
4. Cancellation of Recurring Donations
How to Cancel
You can cancel recurring donations by contacting us or through your Razorpay dashboard.
Processing Time
Cancellations will be processed immediately, but may take effect from the next billing cycle.
5. Contact Us
For any questions about refunds or cancellations, please contact us at support@aahanngo.org.